Terms and Conditions

1. Acceptance and Scope

These Terms apply to every User who accesses the website, as well as to anyone who submits the quote form, the careers form, or contacts DNTKR Studio by email or WhatsApp to request information about our services.

The Processing of the personal data you provide us is governed by our Personal Data Protection Policy, and the use of cookies on this site by our Cookie Policy — documents that form an integral part of these Terms.

2. Purpose of the Website

This website is informational and commercial in nature, and its purpose is to present the professional services offered by DNTKR STUDIO SAS, particularly in:

• Visual identity design and development.
• Strategic branding.
• Naming development.
• Brand consulting.
• Brand applications, space architecture and design, and audiovisual production and editing, as described in this site's services section.

3. The Site Does Not Sell Directly

This website does not make direct sales or process online payments. Information submitted through the forms on this site constitutes only a request for contact or a quote, and submitting it does not, by itself, create any contractual relationship between the User and DNTKR Studio.

4. Nature of the Services

The services provided by DNTKR STUDIO SAS are creative, strategic, and personalized in nature; they are executed to the specific measure of each Client and their brand, and therefore do not constitute standardized goods or services.

Every engagement is formalized exclusively through a written contract, physical or digital, setting out the project's scope, deliverables, execution timeline, price and payment terms, the number of revision rounds included, and the terms of rights assignment. In the event of any conflict between these Terms and the specific contract for a project, the specific contract shall prevail.

5. Engagement Process

The commercial process with DNTKR Studio generally follows these stages:

• Request: the User completes the quote form or contacts DNTKR Studio through the channels provided for that purpose.
• Proposal: DNTKR Studio evaluates the request and, where appropriate, presents a commercial proposal with the scope, estimated timeline, and price of the project.
• Formalization: if the Client decides to proceed, the corresponding contract is signed and the agreed deposit is paid, at which point the contractual relationship is deemed perfected.
• Execution: DNTKR Studio carries out the project according to the scope and timeline agreed in the contract.

6. Fees and Payment Terms

DNTKR Studio's fees are defined individually for each project, based on its scope and complexity, and are disclosed to the Client in the corresponding commercial proposal.

The start of each project is subject to payment of a deposit, whose percentage and other payment terms (number of installments, accepted payment methods, and due dates) are set out in the specific contract. Prices are stated in the currency indicated in the proposal and do not include taxes unless expressly stated otherwise.

7. Refund Policy

7.1 Nature of the service. The services offered by DNTKR STUDIO SAS are personalized, intellectual, and creative professional services, and therefore do not constitute standardized products subject to return.

7.2 Advance payments. Payments made for calendar slot reservation, project kickoff, the strategy phase, or creative development are non-refundable deposits, since they involve the allocation of resources, professional time, and internal planning by DNTKR Studio.

7.3 Refunds before the project starts. A refund will only be issued when the Client requests cancellation before the project formally begins and no strategy phase or creative development has started. In these cases, DNTKR Studio may apply an administrative deduction of up to ten percent (10%) of the amount paid, to cover operating and financial costs already incurred.

7.4 No refunds once the project has started. Once a project has started — meaning the kickoff meeting has taken place, the brief has been received, or the strategy phase has begun, whichever occurs first — no full or partial refunds will be issued, even if the Client decides not to continue, does not approve the creative proposals presented, changes the project's direction, or stops communicating with DNTKR Studio. Payment compensates the professional time and resources invested, and is not conditioned on the Client's subjective satisfaction with the outcome.

7.5 Disputes and chargebacks. In the event of disputes or chargebacks filed with banks or payment platforms, DNTKR Studio may present, among other evidence, the signed contract, the project timeline, evidence of deliverables shared, and records of communications and meetings held with the Client, in support of the services rendered.

7.6 Legal basis. This policy is adopted in exercise of contractual freedom of will recognized under article 1602 of the Civil Code, and under the exception to the right of withdrawal set out in article 47 of Law 1480 of 2011 (Consumer Protection Statute) for service contracts whose performance has begun with the consumer's prior, express agreement, and for goods or services made to the Client's specifications or clearly personalized.

8. Deliverables and Revision Rounds

The number of creative concepts presented and revision rounds included in each project is defined in the specific contract. Requests for changes that exceed the agreed scope or revision rounds may incur an additional cost, which will be disclosed and agreed with the Client beforehand.

Deliverables are deemed approved when the Client expressly approves them in writing (including email or WhatsApp), or when, having been notified, the Client raises no objection within the period stated in the contract.

9. Intellectual Property and Assignment of Rights

The moral rights of authorship over works created by DNTKR Studio are non-waivable, non-transferable, and inalienable, and remain with their creators, under article 30 of Law 23 of 1982.

Once the Client makes full payment agreed for a project, DNTKR Studio will assign to the Client the economic (patrimonial) copyright over the final approved deliverables, under the terms, scope, and modalities specifically agreed in the contract. Until that full payment is made, all concepts, proposals, drafts, and other creative material developed by DNTKR Studio — including alternatives not selected by the Client — remain the exclusive property of DNTKR Studio.

DNTKR Studio reserves the right to showcase completed projects in its portfolio, website, and social media, for the purpose of promoting its work, unless otherwise expressly agreed in the corresponding contract.

10. Use of the Website

The User agrees to use the website in accordance with the law, morality, public order, and these Terms, and not to use it for unlawful purposes or in a manner that harms the rights and interests of third parties.

All content on the website — text, images, logos, trademarks, designs, and other elements — is the property of DNTKR Studio or its clients, as applicable, and is protected under applicable intellectual and industrial property law. Its reproduction, distribution, or use without prior express authorization is prohibited.

11. Links to Third-Party Sites

This website may contain links to third-party sites (for example, Instagram or WhatsApp). DNTKR Studio does not control and is not responsible for the content, privacy policies, or practices of those sites, and access through these links is at your own risk.

12. Warranties and Disclaimer

DNTKR Studio will provide its services with the diligence and professional care customary to its trade. However, given the creative and subjective nature of brand design, DNTKR Studio does not guarantee specific business outcomes (such as increased sales, positioning, or brand recognition) resulting from the application of the deliverables.

DNTKR Studio will not be liable for damages arising from interruptions, errors, or technical failures of the website outside its control, nor for the Client's use of deliverables once transferred.

13. Limitation of Liability

To the maximum extent permitted by law, DNTKR Studio's total liability to the Client for any claim related to the provision of its services shall not exceed the amount actually paid by the Client for the specific project that gave rise to the claim.

14. Confidentiality

DNTKR Studio agrees to keep confidential any of the Client's confidential information it accesses in the course of providing its services, and not to disclose it to third parties without authorization, except upon request from a competent authority.

15. Force Majeure

Neither party will be liable for failing to perform its obligations when this results from events constituting force majeure or an act of God, under article 1 of Law 95 of 1890.

16. Personal Data Protection

The Processing of personal data DNTKR Studio collects through this website and its forms is governed by the Personal Data Protection Policy available on this site, which you must review and accept independently when submitting your data.

17. Changes to These Terms

DNTKR Studio may modify these Terms at any time to adapt them to legislative or case-law developments, or to changes in its services. Material changes will be published on this same page, indicating the date of the new version. Continued use of the website after a modification is published constitutes acceptance of it.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Colombia, in particular the Civil Code, the Commercial Code, Law 1480 of 2011 (Consumer Protection Statute), Law 527 of 1999, and Law 23 of 1982. Any dispute arising from these Terms or from the business relationship with DNTKR Studio will be submitted to the competent courts of the city of Armenia, Quindío, Colombia, without prejudice to any mandatory consumer protection rules that may apply.

19. Contact

For any question about these Terms and Conditions, write to us at asistencia@dantkorstudio.com.